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Prime Shine

Prime Shine

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BUY ONLINE

Please allow 5 business days prior to your monthly renewal date to cancel in order to ensure that you are not charged for the next month's services.

Unlimited Account Management

Make changes to your account online: 

 

Frequently Asked Questions

Do I need my unlimited tag number to cancel my plan or update my credit card on file?

Yes, your Unlimited sticker number can be found on the doorjamb of your vehicle or on the front of the brochure you were given when you first signed up. If you no longer have access to your sticker please contact us at 209-549-9274, option 1, Monday through Friday between 8:30 am and 4:30 pm.

I have a new vehicle. How do I transfer my pass to another vehicle?

We do not allow transfers of Unlimited stickers. You will need to cancel your current sticker and sign-up for a brand new one at any Prime Shine location. Visit Primeshine.com/locations to find a location near you.

• Can I change my plan type online?

No, you will need to stop by a location or contact us at 209-549-9274, option 1, Monday through Friday between 8:30 am and 4:30 pm to change your plan type.

How long does it take for my plan to be cancelled?

Your plan will continue to be active until the end of the day before your next billing date. You may continue to wash your car during this time. For example, if your plan normally recharges on the 5th of each month, you may continue to wash through the end of the day on the 4th.

Will I receive a refund after cancelling my plan?

Prime Shine does not issue refunds. Your plan remains active until your next billing date. For example, if your plan normally recharges on the 5th of each month, you may continue to wash through the end of the day on the 4th.

Will I receive an email confirmation after I change my credit card or cancel my plan?

Yes, you will receive an email confirmation after you submit your request.

What if I change my mind after I submit my cancellation request?

Stop by any Prime Shine location to reactivate your plan. Please keep in mind your recharge date will be on the date you reactivated your program. Visit Primeshine.com/locations to find a location near you.